Unemployment Claims Management

Navigate claims with confidence and ease

Managing unemployment claims can be difficult, and the process can lead to negative consequences if not applied correctly. If leadership or your HR team are not experienced in handling unemployment claims, they run the risk of paying more than what is necessary or receiving an increase in the unemployment insurance tax rate. There is also a risk of financial and legal penalties if the organization does not have strong records and procedures to back their position on the claim, should they choose to contest it.

Outsourcing unemployment claims management to HRG removes the pressure from your organization if you receive a claim. Our team of human resource experts have extensive experience processing unemployment claims and have developed systems for managing claims effectively. Partnering with HRG also better positions your organization to handle unemployment claims since HRG will set up systems and procedures within your organization to prepare it for and to protect it from future claims.

Processing Unemployment Claims Can Get Complex!

If your organization lays off an employee or reduces their hours due to downsizing or reorganization, that employee will most likely file for unemployment or partial unemployment. When you receive the notice from the state, you will be required to take action by either accepting or contesting the claim. The rules and requirements regarding eligibility and how your organization should address the claim is dependent on your state guidelines, which can add layers of complexity if your organization operates in multiple states.

If your organization chooses to contest an unemployment claim over concerns of ineligibility, your organization will need to conduct a series of actions to raise the concern to the state and to provide evidence showing the claim is ineligible. Contesting a claim consumes a lot of time and energy from your HR department as there are deadlines and best practices that must be followed. Rightfully contesting claims saves your organization from receiving an increase in the unemployment tax rate, but if steps are not followed properly, contesting a claim will open your organization to unwanted risks and consequences. This is why it is safer to outsource this technical, tedious, and consequential responsibility to a team of HR experts that have extensive knowledge in managing the complexities of unemployment claims.

Should You Outsource Unemployment Claims Management?

Though it never hurts for an organization of any size to work with HR consultants that have expert-level experience in processing unemployment, if your organization has a small HR department, a solo HR team, or no HR team at all, you should strongly consider passing on this responsibility to an HR outsourcing team. This will ensure all claims are handled effectively, efficiently, and in-accordance with state requirements.

Why Choose HRG to Process Unemployment Claims?

When you outsource parts of your HR function to HRG, your team is matched with an HRG consultant who will manage your HR related tasks. Your HRG consultant has extensive experience with navigating unemployment claims, and they are also backed by a team of HR specialists who can provide additional support when needed. Because HRG is an institution of human resource knowledge, we have created checklists and procedures that ensure timely, accurate, and seamless claims management. By increasing efficiency within the claims process while preventing errors, our HRG consultants significantly minimize the administrative burden associated with processing claims. Our team also protects your organization by building policies and procedures that satisfy compliance needs and that produce documentation necessary for contesting future claims.

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What to Expect when You Start with HRG

Unless your organization is managing unemployment claims at the time of partnering with HRG, your HRG consultant will begin by assessing your HR practices to identify strengths and weaknesses as well as to plot a course of action for short-term and long-term timeframes. Your consultant will then implement the policies, procedures, and record-keeping that will protect your organization should you have to contest an unemployment claim or accept one. If your organization partners with HRG while navigating a claim, your HRG consultant will assist in whatever capacity is needed to process it.

Start a Conversation with an HRG Consultant

If you need assistance managing an unemployment claim or would like to be proactive in building the procedures to navigate claims, the first step to partnering with HRG is having a conversation. Schedule a call with one of our HRG consultants, and they will take it from there.

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