CASE STUDY: ENHANCING TALENT ACQUISITION WITH STRATEGIC RPO
The Challenge
Despite having structured internal HR and talent acquisition processes, the company relied heavily on a mix of internal HR support, external staffing agencies, and contractors to meet their recruitment needs. This patchwork approach was inefficient, costly, and resulted in significant delays in filling roles, especially for specialized positions.
Additionally, high turnover rates and rapid growth led to a backlog of over 30 open positions; this magnified the strain on the company’s resources and lengthened its hiring timelines. Recognizing the need for a more streamlined and effective recruiting solution, the pharmaceutical company partnered with HRG for their Recruitment Process Outsourcing (RPO) services.
The Solution: Recruitment Process Outsourcing
HRG was tasked with revamping the client’s recruitment process, filling the specialized positions, and assisting in reducing turnover by improving the overall quality of hires. HRG’s 15-month engagement focused on three key areas:
1. Specialized Recruitment for Quality and Pharmaceutical Roles
HRG prioritized filling the company’s high-demand and specialized positions, including quality control, R&D, and other pharma-specific roles. HRG leveraged its expertise in pharmaceutical recruitment to source qualified candidates with the necessary technical skills and industry experience.
2. Process Improvement and ATS Optimization
Recognizing inefficiencies in the company’s existing Applicant Tracking System (ATS), HRG optimized the platform to improve the flow of candidate data and applications. This made it easier for internal teams to manage the recruitment pipeline and track candidates’ progress in real-time.
3. Standardized Interviewing and Alignment Between Recruiters and Hiring Managers
One of the most impactful changes HRG introduced was a standardized candidate interview outline. This structure ensured that recruiters had clear guidelines when speaking with candidates, and it aligned candidate expectations with what hiring managers were specifically looking for. This improved the quality of hires, reduced turnover, and enhanced the overall candidate experience.
The Result
In the 15 months of the initial engagement, HRG helped reduce the number of open positions from over 30 to 4. This significant improvement in vacancy fill rates, alleviated pressure on the internal teams, and allowed the company to better meet its operational demands.
By optimizing the recruiting process and improving hiring efficiency, HRG enabled the company to eliminate its reliance on external staffing agencies and contractors. This resulted in significant cost savings in recruitment operations.
HRG’s implementation of a standardized interview process and success in aligning hiring managers and recruiters resulted in hiring candidates that were a strong fit, technically and culturally. This led to a noticeable reduction in turnover, ensuring the company retained its top talent.
HRG’s strategic approach to Recruitment Process Outsourcing transformed the pharmaceutical company’s talent acquisition process. By addressing inefficiencies, reducing costs, and improving the quality of hires, HRG helped the client fill crucial roles and build a more sustainable recruiting framework. Their success laid the foundation for a lasting partnership and provided a model for other sites within the company to follow.
Impressed by HRG’s exceptional work, the pharmaceutical company recommended the firm to its other site locations. This led to an expanded partnership, with HRG continuing to support the company’s growing recruitment needs.
Start a Conversation with an HRG Consultant
Take the first step towards addressing your HR concerns, protecting your organization from future complications, and enhancing your organization’s HR effectiveness. Determining which set of assessments are best for your organization begins with a conversation with our team. Schedule a call with one of our HRG consultants, and they will take it from there!